Christmas Trading Arrangements 2016/17

 

We would like to remind you of our trading arrangements for the forthcoming Christmas and New Year period.

Following the successful management of the peak seasonal period in January 2016, and to enable us to maintain these high service levels, the key dates for your attention are:

UK:

  • Orders placed on Friday 23rd December or over the Christmas period will be delivered on Wednesday 4th January 2017
  • Wrapide: Orders placed on Friday 23rd December or over the Christmas period will be delivered on Wednesday 4th January 2017
  • The sales and customer service office will close at 5pm on Friday 23rd December, re-opening on Tuesday 3rd January 2017
  • VOW’s head office in Sheffield will close at 5pm on Friday 23rd December, re-opening on Tuesday 3rd January 2017

Ireland:

  • Final orders for 2016 can be placed on Friday 23rd December and will be delivered on Tuesday 3rd January 2017
  • The sales office will close at 5pm on Friday 23rd December, re-opening on Tuesday 3rd January 2017
  • The customer service office will close at 5pm on Friday 23rd December, re-opening on Tuesday 3rd January 2017
  • VOW’s head office in Sheffield will close at 5pm on Friday 23rd December, re-opening on Tuesday 3rd January 2017

As is normal during the first few days of January we anticipate a significant increase in the volume of orders received and processed by our warehouses. We will of course ensure we have the necessary resources across all areas of our business; however we ask that if possible, to support the volume of orders being processed, please feed your orders through to us continuously throughout the day if feasible.

Whilst every effort will be made to ensure that the volume of orders does not adversely affect your delivery times, we may experience some delays and we would ask for your patience and support during the initial trading days in January.

Please do not hesitate to contact your VOW Account Manager or the Customer Sales and Service team should you have any queries regarding these arrangements.